Error messages: dLocal

With Rebill, you can to integrate different payment gateways, choosing which one to charge with in each of your products and subscriptions.

In the same way, would by necessary to know, follow and - if possible - solve the rejected payments.

What is a rejected payment?

It's a transaction that, for some reason (for example: error in the data entered, insufficient funds or fraud alert), could not be completed successfully.

Understanding their respective reason and how to drive the solution proactively will allow you to reduce the number of rejected payments in the future.

Error messages: dLocal

All the reasons, error messages and solutions for payments rejected in the dLoal gateway.

Error code	Error message	Meaning	Solution
	Invalid transaction.	Invalid transaction.	Retry payment or change payment method.
500	The operation was rejected.	The card was declined for an unknown reason.	Retry payment or change payment method.
501	Rejected by invalid address city.	The city entered in the address is incorrect.	Review city entered.
502	Rejected by invalid address state.	The state or province entered in the address is incorrect.	Review the state or province entered.
503	Incorrect address.	The address entered is incorrect.	Review address entered.
504	Rejected by zip code.	Wrong zip code.	Review the billing zip code entered.
505	Invalid KYC process.	The identity of the client could not be validated.	Review customer information to match the data registered in the issuer.
510	User blacklisted.	The email entered has been blacklisted by dLocal.	Change payment method.
515	Error in Issuer.	Issuer not available.	Change payment method.
516	Timeout expired while executing the transaction.	The transaction time limit expired.	Retry payment.
517	The source account does not exist.	The account entered does not exist.	Review or change account.
518	The source account has no funds.	Insufficient funds in the account.	Load funds or change payment method.
519	The destination account does not exist.	The destination account does not exist.	Review recipient data.
520	Amount too large.	The amount of the operation exceeds limit allowed by the payment gateway.	Call the seller to review the amount of the operation.
521	Amount too small.	The amount of the operation is less than the minimum allowed by the payment gateway.	Call the seller to review the amount of the operation.
524	User must be over 18 years old.	User must be over 18 years old.	The paying user must be over 18 years of age.
525	Rejected by invalid expedition date.	Wrong card expedition date.	Review card expedition date.
3001	Invalid credentials.	Invalid payment gateway credentials.	Review the payment gateway credentials.
3004	Signature not match.	The signature does not match.	Review the payment gateway credentials.
4004	Account not found.	The account used was not found.	Review or change account.
4005	Card not found.	The card used was not found.	Review the card information or change payment method.
5004	Invalid card status.	Invalid card status.	Change payment method.
5008	Transfer error due end beneficiary blacklisted.	The email entered has been blacklisted by dLocal.	Change payment method.
5009	Transfer error due Insufficient funds.	Insufficient funds to make transfer.	Load funds or change payment method.
5010	Transfer error due to compliance.	Non-compliance with regulations to make a transfer.	Verify legal status of the account or change account.
5011	Email already exists.	The email entered already exists.	Change email.
5012	Phone number already exists.	The phone number entered already exists.	Change phone number.
5014	Invalid state code.	Wrong province or state code.	Review province or state code entered.
5015	Invalid city code.	Wrong city code.	Review city code entered.
7002	Error saving data card on third party vaulting.	Card data storage error.	Retry payment or change payment method.