With Rebill, you can to integrate different payment gateways, choosing which one to charge with in each of your products and subscriptions.
In the same way, would by necessary to know, follow and - if possible - solve the rejected payments.
It's a transaction that, for some reason (for example: error in the data entered, insufficient funds or fraud alert), could not be completed successfully.
Understanding their respective reason and how to drive the solution proactively will allow you to reduce the number of rejected payments in the future.
All the reasons, error messages and solutions for payments rejected in the dLoal gateway.
|Error code||Error message||Meaning||Solution|
|Invalid transaction.||Invalid transaction.||Retry payment or change payment method.|
|500||The operation was rejected.||The card was declined for an unknown reason.||Retry payment or change payment method.|
|501||Rejected by invalid address city.||The city entered in the address is incorrect.||Review city entered.|
|502||Rejected by invalid address state.||The state or province entered in the address is incorrect.||Review the state or province entered.|
|503||Incorrect address.||The address entered is incorrect.||Review address entered.|
|504||Rejected by zip code.||Wrong zip code.||Review the billing zip code entered.|
|505||Invalid KYC process.||The identity of the client could not be validated.||Review customer information to match the data registered in the issuer.|
|510||User blacklisted.||The email entered has been blacklisted by dLocal.||Change payment method.|
|515||Error in Issuer.||Issuer not available.||Change payment method.|
|516||Timeout expired while executing the transaction.||The transaction time limit expired.||Retry payment.|
|517||The source account does not exist.||The account entered does not exist.||Review or change account.|
|518||The source account has no funds.||Insufficient funds in the account.||Load funds or change payment method.|
|519||The destination account does not exist.||The destination account does not exist.||Review recipient data.|
|520||Amount too large.||The amount of the operation exceeds limit allowed by the payment gateway.||Call the seller to review the amount of the operation.|
|521||Amount too small.||The amount of the operation is less than the minimum allowed by the payment gateway.||Call the seller to review the amount of the operation.|
|524||User must be over 18 years old.||User must be over 18 years old.||The paying user must be over 18 years of age.|
|525||Rejected by invalid expedition date.||Wrong card expedition date.||Review card expedition date.|
|3001||Invalid credentials.||Invalid payment gateway credentials.||Review the payment gateway credentials.|
|3004||Signature not match.||The signature does not match.||Review the payment gateway credentials.|
|4004||Account not found.||The account used was not found.||Review or change account.|
|4005||Card not found.||The card used was not found.||Review the card information or change payment method.|
|5004||Invalid card status.||Invalid card status.||Change payment method.|
|5008||Transfer error due end beneficiary blacklisted.||The email entered has been blacklisted by dLocal.||Change payment method.|
|5009||Transfer error due Insufficient funds.||Insufficient funds to make transfer.||Load funds or change payment method.|
|5010||Transfer error due to compliance.||Non-compliance with regulations to make a transfer.||Verify legal status of the account or change account.|
|5011||Email already exists.||The email entered already exists.||Change email.|
|5012||Phone number already exists.||The phone number entered already exists.||Change phone number.|
|5014||Invalid state code.||Wrong province or state code.||Review province or state code entered.|
|5015||Invalid city code.||Wrong city code.||Review city code entered.|
|7002||Error saving data card on third party vaulting.||Card data storage error.||Retry payment or change payment method.|
Updated about 1 month ago