Payments Overview

Welcome to our comprehensive guide to payments. In this section, we'll be providing you with valuable insights on how to harness this information to propel your business to new heights.

Payments can be complex. There are a number of variables and actors involved in making a successful transaction: customer information, diverse payment methods, country and tax regulations, cryptic rejection error messages. That is why we wanted to provide our users with an intuitive, clear and organized way of viewing payments data, so that they can focus on what's really important for their businesses.

In our Payments section, you can view specific and valuable data for each payment you are processing with Rebill, as well as make refunds or find out the reason for rejected payments, among other features.

What can you view?

You can visualize a list with all your payments and even filter by status (succeeded, pending, rejected and refunded).

Nice, isn't it? By looking at this table, key information like the reason for which a certain payment failed is instantly available. In addition, you can click on "Details" or directly on the title of the payment and you'll be able to see data such as gateway, order ID, customer email and even if that payment is tied to a subscription.

Payment status

Here's a list of possible statuses for a payment transaction:

  • Succeeded. The payment has been completed successfully.
  • Pending. The payment is in process and will soon change status to either "succeeded" or "rejected".
  • Rejected. The payment could not be completed (more details on failed payments below).
  • Refunded. The payment was refunded, so it has been returned to the customer. You can refund payments manually by clicking on the "refund" button from the dropdown placed at the right of each payment row.

Export collections to a CSV file

Export data from Rebill and manage it according to your specific needs, wether it be in a separate spreadsheet, internal company tool, or whatever you like. It's as easy as clicking on "Export". Your file will be downloaded and sent to an email address of your choice.