Subscription Statuses

Learn about subscription statuses in Rebill and handle your payments cycle more effectively. Propel your business to new heights.

Rebill allows you to change the status of your subscriptions at any time. However, for better management, it's essential to understand the different states you can assign, their meanings, and the features they enable or disable for a subscription.

Subscription Statuses and Functionalities

Active: The subscription will be automatically and recurrently charged.

ActionAvailable
Manually process paymentsYes
Request card changeYes
Edit amount, status, default card and next billing dateYes

Paused: The subscription won't automatically charge the customer's payment method, and manual charges or card changes are not permitted. However, the subscription can be reactivated at any time.

ActionAvailable
Manually process paymentsNo
Request card changeNo
Edit amount, status, default card and next billing dateYes

Cancelled: The subscription no longer incurs automatic charges, and manual charges or card changes are not possible. Once canceled, a subscription cannot be reactivated.

ActionAvailable
Manually process paymentsNo
Request card changeNo
Edit amount, status, default card and next billing dateNo

💡 You can create new subscriptions for customers who cancelled a previous subscription without requiring payment details again. Follow the instructions in this article.

Subscription Status Based on Payment Behavior

Retrying: This is the status the subscription assumes when a recurring payment is rejected. A recovery strategy includes 6 retry attempts over the next 6 days. If unsuccessful, the subscription moves to a 'defaulted' state.

ActionAvailable
Manually process paymentsNo
Request card changeYes
Edit amount, status, default card and next billing dateYes

💡 To re-activate subscriptions in 'Retrying' state, change the status to 'Paused' and then back to 'Active'. You'll need to set the subscription's next charge date.

Defaulted: After 6 automatic retries following a rejected recurring payment, the subscription assumes this state and no further collection attempts are made.

ActionAvailable
Manually process paymentsYes
Request card changeYes
Edit amount, status, default card and next billing dateYes

💡 You can search for subscriptions in this state using filters. Also, you can execute payments manually from the subscription details.

Finished: This status is relevant to subscriptions that end after a set number of charges. After completing the defined number of charges, the subscription transitions to the ‘finished’ status automatically.

ActionAvailable
Manually process paymentsNo
Request card changeNo
Edit amount, status, default card and next billing dateNo

How to change the status of a subscription

In order to change the status of a subscription, you can follow these simple steps:

  1. Click on Subscriptions on the top navigation bar.
  2. Access the subscription's details. For doing this, you can either click on the subscription's title or on the dropdown menu located at the right of the subscription's row.
  3. Click on actions > edit.
  4. Select the state you want to set for the subscription.